FAQ - Frequently Asked Questions
FAQ - Frequently Asked Questions
Custom and personalized orders
Does lil threadz do custom orders? Yes we do! We love creating new designs for custom orders and welcome special requests for fabrics/designs you don't see in the shop. Custom orders may require the purchase of fabric there is normally a nominal fee. Custom orders may take a bit longer to complete and ship, usually up to an additional 5 business days and in rare instances as much as 10. Please contact me to discuss your request and set up a custom listing.
How do these shirts fit?
That depends. We use several blank shirt suppliers and our own private label so the fit may vary. As a general rule, you should assume that the fit runs true to size and a bit on the more fitted, slim side. If you purchase a shirt and that particular style that we stock runs small we will email you and let you know before we make your shirt so you can size up if you like.
Shirt Options and Sizing details
Please see the sizing/color chart located in listing photos for information pertaining to available shirt options. Colors shown on sizing chart are also available in long sleeve. If you prefer long sleeve please mention your preference in the “Notes to Seller” box at checkout. We also have a size chart available on all product pages.
Would you like a shirt in size 3-6 months? Youth sizes 8 and higher? Adult sizes? They are also available. Limited colors available. Please contact us with what size you are looking for and we can tell you what colors we have in that size. We can set up a custom listing for you to purchase as well.
***Based on availability the exact shade of the colored tees may vary. For example - heather blue, green, red, purple may be slightly lighter depending on shirt size.
Rush Orders- I need a shirt right away! Do you offer rush processing and shipping?
Yes! You will be able to rush your order for an additional $10 per rushed shirt in the shopping cart. Our standard turnaround, if you don't rush the order is about 5 business days.If you rush the shirt, it will be made and ships out the next business day after your order.
You can also upgrade your shipping options at checkout.
What are my shipping options?
We ship via USPS First Class. This does not include insurance towards loss and damage. If you require insurance, please contact me BEFORE placing your order. I do use delivery confirmation on all orders. Within the US I also offer USPS Priority shipping for $6.95 (typically 2-3 day delivery) and USPS Express shipping for $25 (guaranteed 1-2 day delivery.) You can select your preferred shipping method in the checkout screen.
What if I accidentally put the wrong shipping address?
If a package is shipped to the address provided and it is not the correct address, I am not responsible for the undeliverable package. If the undeliverable package is returned to me I will resend the shipment at customer's expense ($2.95).
Do you guarantee receipt by a certain date?
Customers will receive an email containing a USPS tracking number when their package ships. We always obtain Delivery Confirmation for each shipment, I cannot, therefore, be held responsible for items lost in the mail. If you do not receive your package within 1 week of receiving your shipping confirmation please let me know and I will do my best to assist in obtaining information on its whereabouts. If I commit to shipping an item by a certain date, I most certainly will. However, once I ship an item it is out of my hands I cannot be held responsible for items that do not arrive on a specified date via USPS First Class mail. If you would like to ensure receipt by a specific date please contact shop directly with any shipping questions.
We suggest you wash this item in a normal wash cycle. Either dry on low or let the shirt air. Our tees are made to last the wear and tear of kid life :)
Gift wrapping and packaging
All of our designs are packaged in recyclable paper bags. If you purchased as a gift feel free to let us know in the "Notes to Seller" box in the checkout screen and we can include a complimentary, handwritten card in the packaging.
Wholesale inquiries welcome. Please contact shop owner directly to discuss.
What is your typical turnaround for non-customized or personalized orders?
Each shirt is made to order and 100% handmade by lil threadz. We try to complete and ship each order within 5 business days (extra time during holidays) of confirmed payment to the address provided, sometimes sooner.
Returns & exchanges
I gladly accept cancellations
Request a cancellation within: 12 hours of purchase
I don't accept returns or exchanges due to the fact that these are made to order items. But please contact me if you have any problems with your order.
International Orders- Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Estimated USPS shipping times
Canada: 1-3 weeks
United States: 3-5 business days
Europe: 1-4 weeks
Australia, New Zealand and Oceania: 1-3 weeks
I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.